What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
What is the return on investment (ROI)?
How much did it cost?
How do we keep the momentum going?
What is the value on investment (VOI)?
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