Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Service transition contains detailed descriptions of which processes?
Which one of the following is NOT part of the service design stage of the service lifecycle?
In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models
Which statement should NOT be part of the value proposition for Service Design?
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Which of the following is NOT an objective of Continual Service Improvement?
