Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
With which process is problem management likely to share categorization and impact coding systems?
Which process includes business, service and component sub-processes?
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
Access management is closely related to which other process?
What is the PRIMARY process for strategic communication with the service provider's customers?
Which one of the following is the BEST description of a relationship in service asset and configuration management?
What are the categories of event described in the ITIL service operation book?
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Which one of the following would NOT involve event management?
