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ITIL Foundation Certification - IT Service Management ITIL-Foundation Question # 27 Topic 3 Discussion

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ITIL Foundation Certification - IT Service Management ITIL-Foundation Question # 27 Topic 3 Discussion

ITIL-Foundation Exam Topic 3 Question 27 Discussion:
Question #: 27
Topic #: 3

What do customer perceptions and business outcomes help to define?
A.

The value of a service

B.

Governance

C.

Total cost of ownership (TCO)

D.

Key performance indicators (KPIs)

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Actual exam question for ITIL ITIL-Foundation exam by Sage9517 at Aug 3, 2025, 12:00:00 AM

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