Pass the HRPA Certified Human Resources Professional CHRP-KE Questions and answers with CertsForce

In HRPA’s health, safety, and wellness guidance, psychological first aid (PFA) training is positioned as a frontline skillset that builds mental health literacy, enabling employees and leaders to recognize signs of distress, provide immediate supportive responses, and encourage appropriate referral—without turning staff into clinicians. It is not intended to train employees as counsellors, nor is it limited to explaining stress causes or costing; its core aim is to equip the workforce with practical, early-response knowledge and skills that support psychological health and safe return-to-function.

HRPA positions the HR (or human capital) scorecard as a strategy-aligned measurement system that links HR deliverables and workforce capabilities to organizational strategy and performance outcomes. While turnover counts (A) and training evaluations (D) can be components, the distinguishing purpose of the HR scorecard is strategic alignment—translating strategy into HR metrics and demonstrating HR’s impact on business results. Profitability by business unit (B) is a finance/controllership analysis rather than the HR scorecard’s core function.

Relevant HRPA references (no external links):

HRPA Study Guide – HR Metrics, Analytics, and the HR Scorecard: aligning HR measures with strategy and outcomes.

HRPA Competency Framework – Reporting & Financial Management: using metrics to demonstrate HR’s contribution to organizational performance.

The HRPA Professional Competency Framework defines human capital as the aggregate knowledge, skills, abilities, and other attributes possessed by individuals that can be deployed to create organizational value. In the HR context, the competencies and capabilities of HR professionals themselves constitute human capital when applied to improve outcomes (e.g., talent, culture, performance). “Value creation” (A) describes the outcome, not the underlying stock of capabilities; “sustainability” (C) is a broader organizational objective; and “mentorship” (D) is a development method, not the asset itself.

Relevant Framework Reference (HRPA): Professional Practice—role of HR as a strategic asset; definitions of human capital and its contribution to organizational performance.

The HRPA Human Resources Competency Framework (Functional Domain: Health, Wellness, and Safe Workplace) emphasizes proactive management of occupational stress through primary, secondary, and tertiary interventions:

Primary: Eliminate or reduce sources of stress.

Secondary: Improve individuals’ ability to manage stress (e.g., coping strategies, resilience training).

Tertiary: Support recovery (e.g., counselling, EAPs).

Extract:

“HR professionals implement preventive and developmental approaches such as coping skills training and resilience development to strengthen employees’ ability to manage stress.”

(HRPA Competency Framework – Health, Wellness, and Safe Workplace, CHRP Level, Key Competency: Promote Employee Health and Well-Being)

Therefore, D. Teaching the employee coping strategies represents a primary intervention under HRPA’s stress management framework.

Verified Reference Summary:

HRPA Human Resources Competency Framework – Functional Domain: Health, Wellness, and Safe Workplace

CHRP Knowledge Exam Blueprint – Occupational Health and Stress Management

HRPA Exam Preparation Guide – Health and Wellness Initiatives

HRPA’s labour relations content describes grievance mediation as a voluntary, interest-based process in which a neutral facilitates settlement before arbitration. Mediation is specifically noted for saving time and cost by resolving disputes informally and quickly. While expedited arbitration can shorten timelines, it remains a formal, adjudicative process with associated costs; grievance arbitration is the standard, more time-consuming process; and the grievance procedure is the contractual step framework, not a standalone ADR method.

The HRPA competency area for Health, Wellness, and Safe Workplace expects HR to implement recognized standards and practices that support psychological health. The National Standard for Psychological Health and Safety in the Workplace (CSA Z1003 / MHCC) is a voluntary framework that offers policies, procedures, and implementation tools to systematically identify, assess, and control psychosocial hazards and to promote a psychologically healthy and safe workplace.

It goes beyond simple awareness (A) by providing structured implementation guidance.

It does not mandate EFAPs (B) nor create legislative obligations (D); rather, it guides organizations to build comprehensive psychological H&S programs consistent with due diligence and continuous improvement.

Relevant Framework Reference (HRPA):

Professional Competency Framework: competencies on implementing health and safety programs, including psychological health and safety practices.

HRPA Study Guide: overview of the National Standard (voluntary nature; framework, tools, and guidance for organizational implementation).

HRPA’s coverage of employee attitudes and behaviours (EVLN model) classifies responses to dissatisfaction as Exit, Voice, Loyalty, and Neglect. Neglect is characterized by withdrawal and reduced effort, commonly observed as increased absenteeism, tardiness, errors, and lower performance. Exit involves leaving the organization; Voice involves actively attempting change; Loyalty is passive optimism while waiting for improvement.

Relevant HRPA references (no external links):

HRPA Study Guide – Organizational Behaviour: Job Satisfaction and the EVLN model.

HRPA Competency Framework – Organizational Effectiveness: diagnosing employee engagement and withdrawal behaviours.

In the HRPA Human Resources Competency Framework (Functional Domain: Labour and Employee Relations), alternative dispute resolution (ADR) methods such as mediation, conciliation, and facilitation are encouraged as efficient alternatives to formal arbitration or litigation.

ADR processes are designed to be less costly, less formal, and faster while preserving relationships.

Extract:

“HR professionals promote alternative dispute resolution mechanisms to resolve workplace conflicts efficiently and cost-effectively while maintaining positive employee relations.”

(HRPA Competency Framework – Labour and Employee Relations, CHRP Level, Key Competency: Manage Conflict Resolution and Grievance Processes)

Therefore, B. To avoid the high cost of arbitration is correct, as ADR provides a cost-effective and collaborative alternative to traditional legal or arbitration proceedings.

Verified Reference Summary:

HRPA Human Resources Competency Framework – Functional Domain: Labour and Employee Relations

CHRP Knowledge Exam Blueprint – Conflict and Grievance Management

HRPA Exam Preparation Guide – Dispute Resolution Mechanisms

HRPA guidance on HR audits and analytics outlines a logical audit workflow: define scope and objectives → identify metrics and criteria → collect data → analyze findings → report results → develop and prioritize recommendations → implement improvements and monitor. Once metrics (what will be measured) are established, the immediate next step is to collect the relevant data so analysis can be performed against those metrics.

Recommendations (A) and implementation (D) occur after analysis. Securing senior management approval (B) is part of initiating/scope definition at the front end of the audit process, not after metrics are already identified.

References (HRPA Framework/Study Guide):

HRPA Professional Competency Framework – Reporting and Financial Management (metrics, data collection, analysis, and reporting).

HRPA Study Guide – HR Audits and Analytics (audit steps from scoping through recommendations and follow-up).

Within HRPA’s Workforce Planning content, internal supply forecasting relies on maintaining skills (or qualifications) inventories that “summarize employees’ education, experience, competencies, certifications, and special skills so management can assess current capability and identify gaps.” These inventories give a consolidated view of what the workforce can do today, supporting deployment, development, and succession mapping.

Markov analyses (A) project movement/flow probabilities between job states; they do not summarize individual capabilities.

Succession plans (B) map readiness for specific roles rather than cataloguing organization-wide capabilities.

Replacement summaries/charts (D) provide quick snapshots of potential backfills for key roles, not a comprehensive capability inventory.

Relevant HRPA references (no external links):

HRPA Study Guide – Workforce Planning: Internal Supply Analysis; Skills/Qualifications Inventories.

HRPA Competency Framework – Workforce Planning: “collect and analyze workforce capability data to inform forecasting and planning.”