A company is processing videos in the AWS Cloud by using Amazon EC2 instances in an Auto Scaling group. It takes 30 minutes to process a video. Several EC2 instances scale in and out depending on the number of videos in an Amazon Simple Queue Service (Amazon SQS) queue.

The company has configured the SQS queue with a redrive policy that specifies a target dead-letter queue and a maxReceiveCount of 1. The company has set the visibility timeout for the SQS queue to 1 hour. The company has set up an Amazon CloudWatch alarm to notify the development team when there are messages in the dead-letter queue.

Several times during the day, the development team receives notification that messages are in the dead-letter queue and that videos have not been processed properly. An investigation finds no errors in the application logs.

How can the company solve this problem?