Pass the HRCI HRCI certification SPHR Questions and answers with CertsForce

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Viewing questions 21-30 out of questions
Questions # 21:

HR leadership is tasked with addressing the need for new technology skills in the organization. HR should first:

Options:

A.

invest in new systems and software


B.

identify critical competencies


C.

scan the labor market for needed skills


D.

develop training to support new skills


Expert Solution
Questions # 22:

The balanced scorecard is designed to facilitate organizational change by:

Options:

A.

Analyzing both internal processes and financial results


B.

Comparing performance measures to productivity ratios


C.

Contrasting total quality initiatives with customer feedback


D.

Measuring customer satisfaction before and after the change


Expert Solution
Questions # 23:

Customized target market competition, cafeteria reward systems and performance management are major considerations in re-engineering:

Options:

A.

Recruitment strategies


B.

Succession plans


C.

HR audit procedures


D.

Compensation systems


Expert Solution
Questions # 24:

If an employer determines that English competency is a business need, at what point can the requirement be added to job descriptions?

Options:

A.

Six months after notifying employees of the change


B.

Immediately for new hires


C.

On determination of the employees who do not meet the requirement


D.

After an English-as-a-second-language (ESL) course is offered to existing employees


Expert Solution
Questions # 25:

In a stable industry environment, decentralizing an organization's risk management activities provides a benefit by:

Options:

A.

Decreasing redundancies


B.

Developing ownership with less bureaucracy


C.

Leveraging personnel effectively


D.

Achieving process efficiency with greater control


Expert Solution
Questions # 26:

Which of the following best describes the process of identifying personal development needs that involves input from co-workers, subordinates, and superiors?

Options:

A.

Performance appraisal


B.

Progressive discipline


C.

Peer review


D.

Multirater feedback


Expert Solution
Questions # 27:

An inclusive culture is best characterized by its:

Options:

A.

Sense of belonging


B.

Social responsibility


C.

Transparent policies


D.

Diverse leadership


Expert Solution
Questions # 28:

Assessing alignment between the organization's vision and HR processes can best be achieved by:

Options:

A.

Engaging with stakeholders


B.

Conducting exit interviews


C.

Coordinating an external audit


D.

Requiring compliance monitoring


Expert Solution
Questions # 29:

Key factors that contribute to a successful restructuring of the HR function include:

Options:

A.

Cost control and accountability


B.

Business focus and benchmarking


C.

Process design and customer focus


D.

Service improvement and communication


Expert Solution
Questions # 30:

The primary benefit of implementing a self-service application in a human resource information system (HRIS) is:

Options:

A.

Reduced payroll costs


B.

Improved efficiencies


C.

Decreased errors in record-keeping


D.

Increased security of personnel data


Expert Solution
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