Which statement about IT service management is CORRECT?
D18912E1457D5D1DDCBD40AB3BF70D5D
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?
How do all value chain activities transform inputs to outputs?
What is defined as an unplanned interruption or reduction in the quality of a service?
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
What is important for a ‘continual improvement register’ (CIR)?
In which step of the ‘continual improvement model’ is an improvement plan implemented?
Which practice identifies metrics that reflect the customer's experience of a service?
