Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
Which describes the utility of a service?
Which gives a user access to a system?
Which guiding principle considers customer and user experience?
Which practice would help a user gain access to an application that they need to use?
Which value chain activity communicates the current status of all four dimensions of service management?
Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other
What can be described as an operating model for the creation and management of products and services?
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
What can be described as an operating model for the creating and management of products and services?
