Pass the Exin Exin-ITIL ITILFND Questions and answers with CertsForce

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Viewing questions 81-90 out of questions
Questions # 81:

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

Options:

A.

Service providers are able to respond more quickly to customer needs


B.

Bottlenecks in the service provider's workflow are identified.


C.

The complexities of the service provider's IT systems are identified.


D.

The service provider gains a better understanding of the customer experience.


Expert Solution
Questions # 82:

Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

Options:

A.

Progress iteratively with feedback


B.

Collaborate and promote visibility


C.

Think and work holistically


D.

Keep it simple and practical


Expert Solution
Questions # 83:

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

A.

Focus on value


B.

Start where you are


C.

Think and work holistically


D.

Keep it simple and practical


Expert Solution
Questions # 84:

Which practice has the purpose of ensuring that the organization’s suppliers and their performance and

managed appropriately to support the provision of seamless, quality products and services?

Options:

A.

Release management


B.

Supplier management


C.

Service management


D.

Relationship management


Expert Solution
Questions # 85:

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

Options:

A.

Incident management


B.

Change enablement


C.

Service level management


D.

Continual improvement


Expert Solution
Questions # 86:

In service relationships, what is a benefit of identifying consumer roles?

Options:

A.

It enables effective stakeholder management


B.

It provides shared service expectations


C.

It removes constraints from the customer


D.

It enables a common definition of value


Expert Solution
Questions # 87:

Which service request management decisions require that policies are established'?

Options:

A.

Deciding how degradations of service are resolved


B.

Deciding how to handle service requests where the steps are unknown


C.

Deciding which service requests require approval


D.

Deciding when workarounds should be used


Expert Solution
Questions # 88:

Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

Options:

A.

The ability to discover and respond to failure earlier


B.

Standardization of practices and services


C.

Understanding the customer’s perception of value


D.

Understanding the current state and identifying what can be reused


Expert Solution
Questions # 89:

Which is NOT a component of the service value system?

Options:

A.

The service value chain


B.

Opportunity and demand


C.

Continual improvement


D.

Governance


Expert Solution
Questions # 90:

Identify the missing words in the following sentence.

The ‘incident management’ practice should maintain [?] for logging and managing incidents.

Options:

A.

a dedicated team


B.

a formal process


C.

detailed procedures


D.

a value chain activity


Expert Solution
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Viewing questions 81-90 out of questions