Which practice's purpose includes creating closer more collaborative relationships?
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
Which describe a 'change authority'?
What describes how components and activities work together to facilitate value creation?
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
What is the definition of warranty?
What is a definition of a problem?
