Which statement about the automation of service requests is CORRECT?
Which term relates to service levels aligned with the needs of service consumers?
Which guiding principle considers the importance of customer loyalty?
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
Identify the missing word in the following sentence.
A user is [?] that uses services.
What is the CORRECT definition of service management?
Which processes are responsible for the regular review of underpinning contracts?
What is the definition of a known error?
Which practice provides support for managing feedback, compliments and complaints from users?
Which practice is the responsibility of everyone in the organization?
