Which dimension considers how knowledge assets should be protected?
When should the effectiveness of a problem workaround be assessed?
When should a full risk assessment and authorization be carried out for a standard change?
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
How does a service consumer contribute to the reduction of disk?
Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests
What is an output?
What are ’engage’, ‘plan’ and ‘improve’ examples of?
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
Which describes outcomes?
