A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?
A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the following best describes this issue?
A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches. Which of the following is most likely the reason the administrator received this message?
The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?