The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?
A.
Replace the battery with a higher capacity option
B.
Provide an external battery to extend the usage time
C.
Ensure that the charging port is working as expected
D.
Look for applications that are reporting the highest utilization
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. Thefirst stepshould always be tocheck battery usage statisticsto see if an application is misbehaving.
FromAll-in-One Exam Guide:
“Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults.”
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