Pass the CompTIA A+ 220-1202 Questions and answers with CertsForce

The correct answer is A. SOP (Standard Operating Procedure) because SOPs are specifically designed to document roles, responsibilities, workflows, and support expectations for systems and applications within an organization. When deploying a new application, clear documentation is essential to ensure consistent support, escalation, maintenance, and troubleshooting.

The Quentin Docter – CompTIA A+ Complete Study Guide defines SOPs as formal documents that outline who performs specific tasks, how tasks are performed, and when escalation is required. SOPs are commonly used by IT departments to standardize support processes and ensure continuity, especially when multiple technicians or teams are involved.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that SOPs are a key component of operational maturity, ensuring that support staff understand their responsibilities and follow approved procedures when responding to incidents or service requests related to an application.

The Mike Meyers / Mark Soper Lab Manual further clarifies that documents such as NDAs focus on confidentiality, EULAs define usage rights for end users, and DRM is a technical mechanism—not a documentation framework. None of those options describe internal support roles.

Because the scenario explicitly mentions documenting roles and responsibilities, the correct and intended document type is a Standard Operating Procedure, making A the correct answer.

Comprehensive and Detailed Explanation From Exact Extract:

This scenario describes a rogue access point — a malicious or unauthorized wireless access point that uses the same SSID as the legitimate network. Users may connect to it unknowingly, which can result in limited network access, data interception, or redirection of traffic. The inability to reach internal file servers supports this being an unauthorized AP with no connection to internal resources.

A. A DNS issue would impact name resolution, not connectivity to file servers directly.

B. VLAN issues generally affect segmentation, not mimic SSID problems.

C. An incorrect IP address could cause connectivity issues, but not in the presence of a malicious AP broadcasting the same SSID.

Comprehensive and Detailed Explanation From Exact Extract:

3G networks generally do not provide the bandwidth required for seamless HD video streaming. With only two signal bars and a 3G connection, the mobile device likely cannot maintain the necessary data throughput, resulting in timeouts or buffering failures. This is a classic symptom of insufficient network speed or signal strength.

A. Lack of Wi-Fi may contribute, but the root cause is the low mobile bandwidth, not the Wi-Fi state.

B. A website subscription lapse would return an account error, not a timeout.

D. Full device storage can affect downloads but not streaming from the internet.

Comprehensive and Detailed Explanation From Exact Extract:

Operating systems periodically reach a status known as "end of life" (EOL), at which point the developer (e.g., Microsoft, Apple) ceases to provide security updates, patches, or technical support. When this happens, the OS becomes vulnerable and non-compliant with security best practices, which is why organizations typically receive advance notifications from vendors or support teams.

A. Manufacturer support expiration only applies to hardware, not OS patching.

C. Security software may be upgraded or removed, but that does not affect patching the OS itself.

D. The release of a new version doesn’t automatically stop updates for the current version.

Comprehensive and Detailed Explanation From Exact Extract:

Background applications can significantly drain a smartphone’s battery, even when the device is idle. A technician should first review which apps are running in the background and consuming power through the battery usage section of the OS. Disabling or restricting power-hungry apps often resolves poor battery life.

A. Storage usage doesn’t significantly affect battery life.

B. End of software support is unrelated to battery performance unless it's causing inefficient processes, which would still be secondary.

C. Charger wattage affects charging speed, not battery life after charging.

The correct answer is B. Create and assign a security group with adequate permissions, because group-based permission management is the most efficient and scalable way to control access to shared resources. By assigning permissions to a group rather than individual users, administrators reduce administrative overhead and simplify future changes.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, security groups are a best practice for managing access to files, folders, and repositories. Permissions are assigned once to the group, and users inherit those permissions by being members of the group.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that granting administrative permissions is excessive and violates the principle of least privilege. Applying permissions individually increases complexity and the risk of configuration errors, especially as team membership changes.

The Mike Meyers / Mark Soper Lab Manual further clarifies that mapping a network folder does not control permissions; it only provides access to a resource that is already governed by permissions. Group-based access ensures consistency, security, and minimal effort.

Because the requirement is to allow specific actions while preventing deletion—and to do so with the least amount of effort—creating and assigning a properly permissioned security group is the optimal solution, making B the correct answer.

Comprehensive and Detailed Explanation From Exact Extract:

Memory usage is critically high, suggesting many applications or background processes. Closing unnecessary programs will immediately free up RAM.

FromTravis Everett – All-in-One Exam Guide:

“High memory usage with moderate CPU load usually means too many applications are open. Close unnecessary apps or use Task Manager to end processes.”

The correct answer is B. Add the user to the local Administrators group, because this provides the necessary permissions to install software on a specific machine without granting excessive privileges across the entire domain. This approach follows the principle of least privilege while still allowing the user to perform required testing tasks.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, local administrator rights allow users to install and configure applications on a single system but do not grant access to domain-wide resources. This makes it an appropriate choice for sandboxed or test environments.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide warns against adding users to the Domain Admins group, as this grants full control over the entire Active Directory environment and poses a significant security risk. Sharing credentials or passwords violates security best practices and audit requirements.

The Mike Meyers / Mark Soper Lab Manual reinforces that granting local administrative access is a common and accepted practice in controlled testing scenarios, especially when systems are isolated from production environments.

Because the goal is to allow software installation without compromising domain security, adding the user to the local Administrators group is the best and safest option, making B the correct answer.

Comprehensive and Detailed Explanation From Exact Extract:

In emotionally sensitive situations, it is critical that the technicianprojects confidenceand maintains a calm, positive demeanor to reassure the customer.

FromAll-in-One Exam Guide:

“Confidence and empathy are key when working with distressed users. Demonstrating competence can help ease the customer's anxiety.”

Comprehensive and Detailed Explanation From Exact Extract:

A low-level format (also referred to as a zero-fill or full format) writes over every sector on a storage device, effectively destroying the existing data and making recovery nearly impossible. Unlike degaussing, which renders the drive unusable, a low-level format maintains the integrity of the device, allowing it to be repurposed or reused.

A. Deleting partitions does not fully erase data; it only removes references in the partition table.

B. EFS (Encrypting File System) encrypts files but does not securely wipe them.

D. Degaussing destroys the magnetic structure of a drive, making it inoperable and not reusable.