Pass the CompTIA A+ 220-1202 Questions and answers with CertsForce

The best answer is B because Linux, macOS, and Windows handle application installation differently, so the technician should use the correct tool or deployment method for each operating system. The A+ Core 2 objectives specifically include diverse OS environments, macOS application installation file types such as .dmg, .pkg, and .app , and Linux tools such as apt-get and yum . The Mike Meyers/Mark Soper material explains that macOS software may be installed from the App Store, a .dmg disk image, or a .pkg installer, while Linux commonly uses package-management tools and distro software stores. The All-in-One Exam Guide also emphasizes that package managers install and update software while handling dependencies, which is especially important in Linux. A single Windows batch script would not properly apply to macOS and Linux. Sending users to the manufacturer’s website bypasses organizational control, and manual installation on every system is inefficient and error-prone.

The correct answer is C. Perform a clean installation . When ransomware has encrypted files and the organization does not pay the ransom, the priority is to remove all traces of malware and rebuild the system from a trusted state. Quentin Docter’s Complete Study Guide explains that in ransomware situations, remediation may not be possible because user files are encrypted. It further states that in cases where no one can be certain what the malware payload has done, the proper remediation might be to sanitize the drive and reinstall the operating system from an image or manually reinstall it. A recovery partition or Windows Recovery Environment repair may leave infected files, settings, persistence mechanisms, or damaged user data behind. Upgrading to Windows 11 does not guarantee malware removal. A clean installation removes the existing compromised OS and provides the best path to full operation, followed by restoring clean data from known-good backups.

When Task Manager repeatedly fails to open, that’s a strong red flag for system tampering—especially malware designed to block diagnostic and remediation tools. Quentin Docter explains that stealth malware attempts to avoid detection by “masking itself from applications” and can redirect commands around itself to avoid detection. That behavior fits the symptom of a core troubleshooting utility (Task Manager) not launching when an administrator needs it.

Docter also reinforces that the correct process in suspected malware cases begins with “identify and verify the malware symptoms,” followed by containment and remediation steps. If a key system tool is blocked, that itself is a “verify symptoms” indicator that the system is compromised and needs malware-handling procedures.

The other choices don’t explain the symptom well: a dev app running would not normally prevent Task Manager from launching; Windows Update set to manual wouldn’t block Task Manager; and a moved pagefile might affect performance but not typically stop Task Manager from opening at all. Therefore, malware infection is the most likely cause.

1st CLI Resolution

copy " C:\Program Files\Testing\msvcp100.dll " " User-PC02\C$\Windows\System32 " /v /y

2nd CLI Resolution

regsvr32 msvcp100.dll

Why These Are the Correct Choices (Exam Logic)

Why the COPY command is first

The error explicitly states MSVCP100.dll is missing

Other users can run the app → the DLL exists on another system

The fastest, least disruptive fix (preferred by CompTIA) is to:

Copy the known-good DLL into C:\Windows\System32

The /v switch verifies the copy, and /y suppresses prompts — both are enterprise-safe defaults

This restores the missing runtime dependency immediately.

Why REGSVR32 is second

After copying a DLL, Windows may not recognize or properly load it

regsvr32 registers the DLL with the operating system

This ensures:

The Testing application can properly call the runtime library

The fix persists after reboot

Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial.

A. Login time restrictions are general user account settings, not specific to credential managers.

C. TPM is used more commonly for full disk encryption, not specifically required for password managers.

D. The lock screen protects general access but does not protect stored credentials alone.

When an iOS device approaches full storage capacity, performance can be significantly impacted. iOS requires a buffer of free space to perform background processes efficiently.

From theAll-in-One Exam Guide:

“iOS devices need several gigabytes of free space to maintain optimal performance. Near-full storage can cause sluggish operation and failures in updates or background tasks.”

Highmemory usage (97%)suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.

FromMike Meyers ' Lab Manual:

“When memory usage is near capacity, close all non-essential programs. This can dramatically improve response time without needing hardware upgrades.”