A technician needs to map a shared drive from a command-line interface. Which of the following commands should the technician use?
A user logs in to a computer each morning and tries to print a daily report, but it will not print. The help desk resolves the issue each day temporarily. To fix this permanently, which of the following should the technician do? (Select two)
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?
An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session. Which of the following remote access technologies would support the use case?
A user is working from home and is unable to access work files on a company laptop. Which of the following should a technician configure to fix the network access issue?
Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?
An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?
A user cannot upload files to corporate servers from their mobile device when outside the office, but uploads work fine in-office. What should a technician do to determine the root cause?
