An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
A.
Look for a wall socket with RJ45 and try to connect
B.
Contact the airport IT department
C.
Tell the employee that company policy prohibits connection to public Wi-Fi
D.
Reconnect to the network and read the pop-up carefully
Comprehensive and Detailed Explanation From Exact Extract:
Public Wi-Fi networks often usecaptive portals, which require accepting terms or authenticating via the pop-up page before full access is granted. Closing it prematurely stops full connection.
FromTravis Everett – All-in-One Exam Guide:
“Captive portals intercept the first HTTP request and present a login or acknowledgment screen. Without completing it, access is denied.”
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