Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
FromTravis Everett – All-in-One Exam Guide:
“SOPs ensure that all required steps—such as data collection and issue description—are followed in every support interaction.”
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