Pass the BCS Test Manager TM3 Questions and answers with CertsForce

Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:

The syllabus differentiatescost of qualityinto:

Prevention(to avoid defects),

Appraisal(to evaluate products, e.g., reviews, testing),

Internal failure(defectsfound before release, including the cost to fix during testing), and

External failure(defects foundafter release).“Fixing a defect found during testing” is aninternal failure cost, because the failure is detected and corrected prior to delivery (CTAL-TM v3.0, Organizational Test Management – economics of testing and cost of quality categories).

Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:

The syllabus (Chapter:People Skills – Team Composition) discusses stakeholder roles and collaboration.Product OwnersandUsersare primary sources forrequirements and acceptance criteria.Development Leadstypically collaborate on clarifying requirements and translating them into technical solutions and testability. By contrast, theOperations Teamis primarily focused ondeployment, support, and operational concerns(e.g., environments, monitoring, reliability in production). While operations may influencenon-functional constraintsor service levels, they arenot typically the primary participants in defining functional requirements, makingOperations Teamthe most likely answer here.

(Reference: CTAL-TM v3.0 Syllabus — Chapter “People Skills – Team Composition”, stakeholder roles and collaboration; contrasts in responsibilities across PO/Users/Dev vs. Operations.)

Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:

Defect clustering (e.g., Pareto-style concentration of defects in certain components) is used to informrisk-based testingso that testing can beprioritized and focused on the riskiest areasof the product. In the CTAL-TM v3 syllabus, the test manager uses defect data and trends toprioritize test effort, allocate test depth/techniques where risk is higher, and provide traceable justification in planning and control (Chapter 4: Risk-Based Testing and effort allocation; Chapter 3: Test Planning – using historical/defect data to shape the approach and focus).

Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:

In theTesting Process(Test Completion and improvement), the syllabus directs the test manager to useproduction and operational feedback(includingdefects found in live operation) as key inputs tolessons learnedandtest process improvement. A retrospective held after two months in production wouldspecifically examine operational defect datato evaluate test effectiveness, coverage, and the adequacy of acceptance criteria and non-functional aspects (e.g., usability, localization).

OptionB(final/open defect list) is part oftest completiondeliverables at project close, not the primary new focus of apost-deployment retrospective.

OptionC(requirements engineering process) may be discussed, but themost directly relevant and new evidencefor improvement after release isoperational defects.

OptionD(planned vs. executed tests) is amonitoring/controlactivity during the project; it can inform improvement, butlive defect trendsare the principal post-release focus.Relevant syllabus areas:Testing Process—Test Completion(lessons learned; inputs from production and operations to improve future test planning and approach).

Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus:

In theTest Planningactivities of the CTAL-TM v3.0 syllabus (Chapter 3), the selection oftest design techniquesis part of defining thetest approach. The syllabus describes that when thetest manager defines the test approach, they determinehowtesting will be performed, including thetest design techniquesto be used, and align resources and estimates accordingly.

The earlier tasks in planning set the stage (understanding context and organization) and address risk treatment choices, while theestablish test plantask documents and baselines the already chosen approach and decisions.

Why the other options are incorrect:

A. Understand the context and organise test planning– This task focuses on analyzing the test context, stakeholders, constraints, and organizational aspects to prepare for planning; it does not yet select specifictest design techniques.

B. Identify risk treatment approaches– This task deals with how risks will be addressed (e.g., through mitigation, contingency, or targeted testing focus); it informs priorities but does not itself selecttest design techniques.

D. Establish test plan– This task records and baselines the plan (including approach and techniques already chosen). The selection of techniques has already occurred when defining the approach.

References (ISTQB Certified Tester Advanced Level – Test Manager v3.0 syllabus):

Chapter 3:Test Planning, Monitoring, and Control– subsection describingtest planning tasksand the activity todefine the test approach(which includes selectingtest design techniques), followed by estimation/resource allocation and subsequent establishment of thetest plan.