You are a test manager in charge of integration, system, and acceptance testing for a bank. You are working on a project to upgrade an existing ATM to allow customers to obtain cash advances from supported credit cards. The system should allow cash advances from €20 to €500 (both inclusive) for all supported credit cards. The supported credit cards are American Express, VISA, Eurocard, and Mastercard. The system should be easy to use for all users, including new users.
In the master test plan, the following items are listed in the section named "items and/or features to be tested":
I. All supported credit cards
II. Language localisation
III. Valid and invalid advances
IV. Usability
Assume that the project has now been completed, and the ATM system has been in use for just over two months. You are planning a retrospective meeting for the testing work performed.
Which of the following areas is most likely to be considered in this retrospective?
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