Pass the Apple Apple Certified Support Professional Apple-Device-Support Questions and answers with CertsForce

System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they’re unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.

Option A (System Information) shows extension details but can’t notarize them—Apple’s notarization is developer-side.

Option C (Migration Assistant) transfers data, not updates extensions.

Option D (Safe Mode) disables extensions but doesn’t fix the alert.

Option B is proactive and aligns with Apple’s advice. See "If a system extension won’t load" (support.apple.com/HT210999).

App Tracking Transparency(iOS 14.5+) prompts apps to request permission for cross-app/website tracking via IDFA.

Option B: Safety Check manages sharing.

Option C: Warns about content, not tracking.

Option D: Private Browsing is Safari-specific.

Option A: Correct—privacy feature.References: Apple Support - "App Tracking Transparency" (support.apple.com/HT212025).

B:AirDrop works between different accounts if enabled.

C:AirPlay to Mac functions without account matching.

Option A: Handoff requires same account.

Option D: Sidecar needs same account.

Option E: Auto Unlock requires same account.References: Apple Support - "Continuity requirements" (support.apple.com/HT204681).

For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.

Option A: Shift is for Safe Mode.

Option C: Option-D isn’t valid here.

Option D: D alone works on Intel, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

To force quit an app via the Dock,Control-click(or right-click) its icon; if unresponsive, “Force Quit” appears in the contextual menu instead of “Quit.” Select it to terminate the app.

Option A: Shift-click doesn’t trigger this menu.

Option C: Fn-click isn’t a standard action.

Option D: Esc-click doesn’t work.

Option B: Correct per macOS convention.References: Apple Support - "Force quit apps on Mac" (support.apple.com/HT201276).

Passkeys (passwordless authentication) require:

B:Two-factor authenticationfor Apple Account security.

D:iCloud Keychainto store and sync passkeys across devices.

Option A: App-Specific Passwords are for third-party apps, not passkeys.

Option C: Legacy Contact is for data inheritance, unrelated.

Option E: Account Recovery aids access but isn’t required.References: Apple Support - "Use passkeys to sign in" (support.apple.com/HT213305).

A folder with a question mark means the Mac can’t find a valid macOS system on any startup disk, often due to corruption or erasure.

Option B: Server verification isn’t indicated this way.

Option C: Internet Recovery failure shows a globe.

Option D: Encryption prompts for a password, not this symbol.

Option A: Correct—missing OS.References: Apple Support - "If your Mac starts up to a question mark" (support.apple.com/HT204156).

WPA3 Enterprisesupports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.

Option B: WPA Personal uses passwords.

Option C: WPA3 Personal uses passwords, not certificates.

Option D: Transitional is a hybrid, not certificate-based.

Option A: Correct—enterprise-grade security.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

If a USB device isn’t in Finder or Disk Utility,System Information > Hardware > USBlists all connected USB devices, confirming physical detection.

Option A: Volumes shows mounted disks, not unmounted USB.

Option C: Storage shows used space, not hardware.

Option D: Device Management isn’t a setting.

Option B: Correct for hardware verification.References: Apple Support - "Use System Information" (support.apple.com/HT203001).