Pass the Apple Apple Certified Support Professional Apple-Device-Support Questions and answers with CertsForce

Organizations createManaged Apple Accountsin Apple Business Manager/School Manager for controlled, work-specific use.

Option A: Personal is user-created.

Option B: Not a term.

Option D: Not a distinct type.

Option C: Correct—organizational standard.References: Apple Business Manager Guide (support.apple.com/guide/apple-business-manager).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

Before Safe Mode (Shift at startup),disconnect peripheralsto isolate software issues from hardware interference.

Option A: Diagnostics is separate.

Option B: Network isn’t required to disconnect.

Option C: Disk Utility isn’t a prerequisite.

Option D: Correct—standard prep.References: Apple Support - "Use Safe Mode" (support.apple.com/HT201262).

iCloud backups on an iPad require sufficient storage space in the user’s iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won’t proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.

Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn’t specify this.

Option B (Bluetooth) isn’t required for iCloud backups, which use Wi-Fi.

Option C is correct and a standard troubleshooting step.

Option D (passcode/unlocked) isn’t a requirement; backups occur when locked, on Wi-Fi, and charging.See Apple’s "If you can’t back up to iCloud" (support.apple.com/HT203516).

Admins reset user passwords inSystem Settings > Users & Groups, selecting the user and clicking “Reset Password” (macOS Ventura and later).

Option B: Logging in as the user isn’t required.

Option C: Keychain Access manages app passwords, not user accounts.

Option D: “Passwords” isn’t a standalone reset tool.

Option A: Correct—standard admin method.References: Apple Support - "Reset a user password on Mac" (support.apple.com/HT201240).

Health and Activity data on an iPhone is sensitive and tied to the Health app, which includes information like steps, workouts, and medical records. When backing up an iPhone to a Mac, this data is included only if the backup is encrypted. An encrypted backup, created using a password in Finder (macOS Catalina and later) or iTunes (older macOS versions), securely stores Health and Activity data alongside other sensitive information like saved passwords. If the user restored from an unencrypted backup, Health and Activity data would not be included, as unencrypted backups exclude this data by design for privacy reasons.

Option A is incorrect because the backup process doesn’t allow selective exclusion of Health and Activity data during creation; it’s an all-or-nothing inclusion with encryption.

Option B is incorrect because Health and Activity dataisbacked up to a computer if the backup is encrypted.

Option D is incorrect because the restore process doesn’t offer an option to deselect specific data types like Health and Activity; the backup either includes it (if encrypted) or doesn’t (if unencrypted).This behavior is consistent across iOS versions, including iOS 18 in 2025. For official confirmation, refer to Apple’s support article "What does iCloud back up?" (support.apple.com/HT207428) and "Back up iPhone using your Mac" (support.apple.com/HT201352), which note that Health data requires encryption.

Safari profiles sync via iCloud with two requirements:

B:Devices must use the same Apple Account (Settings > [user name]) for iCloud syncing.

C:Safarimust be enabled in iCloud settings (Settings > [user name] > iCloud) on all devices.

Option A: Password complexity is unrelated to syncing.

Option D: Private Browsing affects browsing, not syncing.

Option E: Tracking prevention doesn’t impact profile sync.References: Apple Support - "Set up and use iCloud Tabs" (support.apple.com/HT202530).

Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.

Option B: Notifications aren’t part of this.

Option C: App downloads aren’t restricted.

Option D: No report is displayed.

Option A: Correct—security focus.References: Apple Support - "Rapid Security Response" (support.apple.com/HT213340).

The Activity Monitor Dock icon can display real-timeNetwork Usage(e.g., data sent/received) if set inView > Dock Icon.

Option A: Storage is in System Settings > General > Storage.

Option B: Wi-Fi details are in Network settings.

Option D: Hardware is in System Information.

Option C: Correct—network is monitorable.References: Apple Support - "Use Activity Monitor" (support.apple.com/HT201464).

Forgotten encrypted backup passwords can’t be recovered.Reset All Settings(Settings > General > Transfer or Reset iPhone) clears the old backup password link, allowing a new encrypted backup with a new password on the same Mac.

Option B: Different Mac isn’t necessary.

Option C: Network reset doesn’t affect backups.

Option D: Restarting doesn’t clear the password.

Option A: Correct—resets backup access.References: Apple Support - "If you forget your encrypted backup password" (support.apple.com/HT205220).