Pass the ACMP Global Change Management Professional CCMP Questions and answers with CertsForce

At closure, ACMP requires practitioners to conduct alessons learned evaluation, documenting successes, challenges, and recommendations. This evaluation informs future change initiatives by providing a repository ofbest practices and pitfalls to avoid. A risk log (A) captures risks during execution but does not focus on future learning. The charter (B) and change management plan (C) are current-project tools, not future-facing. Therefore, the lessons learned evaluation (D) is the document explicitly created forfuture guidance.

(Reference: ACMP Standard, Process Group 5 – Close; Activities: Document lessons learned and share across the organization.)

ACMP highlights that readiness assessments should considerexternal environment factorssuch as market conditions, regulations, competition, and economic stability. The purpose is not just to list these factors but to determinehow they will enable or constrain the change effort. Competitors (A) and policies (B) are examples, and SWOT (C) is a method, but the broader and most compelling reason is option D.

(Reference: ACMP Standard, Process Group 1 – Evaluate; Activity: Assess external environment and identify enablers/constraints.)

If customers indicate lack of readiness, the change manager mustadjust executionof the plan. This may involveslowing rollout, extending training, or revising communicationsuntil readiness increases. ACMP stresses flexibility during execution, making real-time adjustments based on feedback and adoption data. Modifying readiness assessment (B) is retrospective, not corrective. Feedback mechanisms (A) and measurement (D) are tools for detection, not immediate corrective action. Therefore,execution adjustmentsare required to align with stakeholder readiness.

(Reference: ACMP Standard, Process Group 4 – Execute; Activities: Monitor adoption and adjust implementation as required based on readiness feedback.)

Thelearning and development strategyis designed to close competency gaps by identifying and addressing the skills, knowledge, and behaviors stakeholders need to adopt the change. According to ACMP, this plan includes training design, coaching, and knowledge transfer activities that prepare individuals for the future state. Stakeholder engagement (B) ensures participation, impact and readiness (C) measure preparedness, and communications (D) raise awareness. However, the plan that directlycloses the competency gapis option A.

(Reference: ACMP Standard, Process Group 3 – Learning and Development Plan; Purpose: Equip stakeholders to build competencies required in the future state.)

A communications plan must includeclear stakeholder messagingtailored to different groups. ACMP emphasizes that during momentum phases, reinforcingwhat stakeholders need to know, feel, and dois critical. Feedback channels (B) and case studies (D) support engagement but are not the core requirement. Sponsors (A) are senders, not the message itself. Clear, relevant messaging ensures stakeholders remain aligned and supported.

(Reference: ACMP Standard, Process Group 3 – Communication Plan; Key component: Targeted stakeholder messaging.)