Which role would give you access to the CI Class Manager?
What defines which catalog Items, and in what order, are included in an Order Guide?
In what table are Change records stored?
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
Incidents are stored what table?
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
In Change Management, what does a Model State contain? (Choose two.)
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Where do you enable the Search as feature for an incident?
