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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 25 Topic 3 Discussion

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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 25 Topic 3 Discussion

CIS-ITSM Exam Topic 3 Question 25 Discussion:
Question #: 25
Topic #: 3

What are two effective measures of performance for the Problem Management process?

Choose 2 answers
A.

Number of Problem that have Breached SLAs

B.

Average Problem Resolution Time

C.

Percentage of Problem Resolution within SLA by Category

D.

Problems older than 30 days by Priority and State

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Actual exam question for ServiceNow CIS-ITSM exam by Milo947 at Mar 2, 2026, 1:28:58 PM

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