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Pass the ServiceNow CIS-Service Management CIS-ITSM Questions and answers with CertsForce

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Questions # 1:

Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

Options:

A.

onSubmit


B.

onLoad


C.

onSave


D.

onLaunch


Expert Solution
Questions # 2:

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

Options:

A.

Portfolio Owner, Service Owner, Catalog Manager


B.

Requested Item, Catalog Task, Task SLA


C.

Service Catalog, Catalog Item, Requested Item


D.

Service Portfolio, Service, Service Offering


Expert Solution
Questions # 3:

What are the components of a Flow Action?

Options:

A.

Inputs, Processes, Subprocesses, and Outputs


B.

Processes, Subprocess and Action Steps


C.

Inputs, Action Steps and Outputs


D.

Indexes, Processes and Outputs


Expert Solution
Questions # 4:

Which property on an order guide will pass variables from one item to another item with equivalent variables?

Options:

A.

Cascade Variables


B.

Share Variables


C.

Waterfall Variables


D.

Mirror Variables


Expert Solution
Questions # 5:

Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?

Options:

A.

Enable wish list


B.

Edit cart layout


C.

User partial save


D.

Enable cart save


Expert Solution
Questions # 6:

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

Options:

A.

Workflow


B.

Activity Map


C.

Flow


D.

State Transitions


Expert Solution
Questions # 7:

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

Options:

A.

One Change can be submitted for multiple Cls


B.

The Cl Support Group is responsible for change implementations


C.

A CI can be affected by a change, even if it is not the CI being changed


D.

Changes should reference at least one CI


E.

The CI Manager is part of the change approval workflow


Expert Solution
Questions # 8:

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

A.

CI class


B.

Dependent group


C.

CSDM component group


D.

Dynamic CI group


Expert Solution
Questions # 9:

Which of the following roles has the ability to create and manage user criteria for service catalogs?

Options:

A.

catalog_criteria_admin


B.

Catalog_admin


C.

itil_admin


D.

caIalog_criteria_manager


E.

catalog_manager


Expert Solution
Questions # 10:

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

Options:

A.

The ref_contributions attribute on the caller lookup form


B.

The ref_ac_column attribute from the dictionary entry


C.

The Caller lookup field on the [user] table


D.

The form design of the caller lookup form


Expert Solution
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