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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 5 Topic 1 Discussion

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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 5 Topic 1 Discussion

CIS-ITSM Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?
A.

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B.

Tester is not impersonating Problem Coordinator

C.

The customer did not pay the bill for Knowledge management

D.

The sn_known_error_write role is required to see the Create Known Error article link

E.

The requirement was not m the stories

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Actual exam question for ServiceNow CIS-ITSM exam by Zane4702 at Aug 3, 2025, 8:14:34 AM

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