What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
Which role would give you access to the CI Class Manager?
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
A problem record is the Parent to what record?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
When using Catalog Builder, what can be built using templates?
Choose 2 answers
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
