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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 2 Topic 1 Discussion

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ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 2 Topic 1 Discussion

CIS-ITSM Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
A.

Publish Workaround

B.

Document a Known error

C.

Complete Investigation

D.

Complete RCA

E.

Document Five Whys

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Actual exam question for ServiceNow CIS-ITSM exam by Nova3263 at Aug 3, 2025, 8:14:33 AM

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