The ability to authorize requests is enabled using a role which requires a user license. What is this role?
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
On an incident record, where are the fields that appear on the caller lookup select box defined?
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
After publishing an item via Catalog Builder, the associated update set is set to which state?
From a data model perspective which Table is the base class for the configuration management database?
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)
