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For urgent and critical tasks, such as a mandatory computer update to prevent cyber-attacks, WalkMe ShoutOuts are effective for grabbing user attention and driving immediate action. A ShoutOut positioned in the middle of the screen with a single call to action (CTA) button to complete the update ensures high visibility and encourages prompt compliance. Including only one CTA avoids distractions and aligns with the urgency of the task, as users are guided directly to theupdate process without options to delay or seek additional information.

The other options are less effective:

Option B(ShoutOut at the bottom) is less noticeable and allows users to delay action, which is risky for a critical update.

Option C(Launcher with a Knowledge Base article) provides information but doesn’t directly facilitate the update process.

Option D(ShoutOut with a ‘Remind me tomorrow’ button) undermines the urgency by allowing users to postpone the update.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“ShoutOuts are ideal for urgent announcements requiring immediate user action. Positioning a ShoutOut in the center of the screen with a single, clear call to action maximizes engagement and drives compliance with critical tasks.”

The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:

“For time-sensitive and mandatory actions, such as security updates, use a centrally placed ShoutOut with a single CTA to ensure users prioritize the task. Avoid options that allow postponement to maintain urgency.”

Option A is the best strategy for this critical use case.

‘Building for value’ in WalkMe refers to the practice of designing content that aligns with the business’s strategic objectives, such as improving user adoption, reducing support tickets, or increasing process efficiency. This approach ensures that WalkMe solutions address specific pain points and deliver measurable outcomes that support the organization’s goals, rather than focusing solely on technical or aesthetic aspects. By understanding what the business aims to achieve, Builders can create targeted content that drives meaningful impact.

The other options are incorrect:

Option A(technical implementation) is too narrow and doesn’t prioritize business outcomes.

Option C(frequent updates) is not the primary focus of building for value.

Option D(aesthetic design) is secondary to functional and strategic alignment.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):

“‘Building for value’ means creating WalkMe content that supports the business’s objectives, such as improving efficiency or user satisfaction, by addressing specific user needs and aligning with organizational goals.”

The courseGetting Started with Building WalkMe Solutionsstates:

“To build for value, understand the business’s goals—whether reducing errors or enhancing adoption—and design content that delivers targeted solutions to achieve those outcomes.”

Option B accurately defines ‘building for value.’

All Smart Walk-Thrus require two mandatory components to function effectively:

Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).

Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.

The other options are not mandatory:

Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.

Automation(D) is an optional feature for automating user actions, not essential.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process.”

Options A and B are the mandatory components.

To collect end user feedback within WalkMe Insights, the most effective approach is to use WalkMe’s native Survey tool, as it integrates directly with Insights for seamless data collection and analysis. Placing aShoutOut on the feature pagethat activates a WalkMe Survey with multiple questions ensures high visibility and context-specific engagement, as users are prompted to provide feedback while interacting with the new feature. This method leverages WalkMe’s analytics to track responses and correlate them with user behavior, providing actionable insights.

The other options are less optimal:

A Survey in the WalkMe Menu(A) is less targeted, as users may not proactively access it.

A Shuttle to a Google Form(B) lacks integration with Insights, making data analysis cumbersome.

A 3rd party survey tool via email(D) is disconnected from the feature context and WalkMe’s analytics.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant StudyGuide, Section 3.5: Surveys):

“WalkMe Surveys, when triggered by a ShoutOut on a relevant page, are ideal for collecting contextual feedback. Responses are tracked in Insights, enabling analysis of user sentiment and feature adoption.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“For feature-specific feedback, use a ShoutOut to launch a WalkMe Survey on the feature page. This ensures users provide input in context, with data seamlessly captured in Insights for analysis.”

Option C is the best approach for collecting feedback within Insights.

Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:

Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.

Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.

Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.

The other options are incorrect:

Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.

Website’s background color matching corporate branding(E) is outside WalkMe’s scope, as it pertains to the website’s design.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):

“During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience.”

The courseGetting Started with Building WalkMe Solutionsstates:

“QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably.”

Options B, C, and D are the correct aspects to focus on during QA.

If WalkMe content does not appear after publishing, several potential issues should be checked:

Confirm WalkMe is deployed to the environment(A): Ensure the WalkMe snippet or extension is correctly installed in the Production environment, as missing deployment prevents content from loading.

Investigate whether any Segmentation rules are configured incorrectly(B): Incorrect or overly restrictive Segmentation rules may exclude the user from seeing the content.

Switch from Build Mode to Play Mode in the Editor(C): In Build Mode, content is previewed but not fully rendered; switching to Play Mode simulates the end-user experience to verify visibility.

The other options are incorrect:

Reinstall the WalkMe Editor(D) is unnecessary, as the Editor is for building, not rendering content.

Confirm categories in the WalkMe Menu(E) is irrelevant unless the content is Menu-specific, which isn’t indicated.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Troubleshooting):

“If content doesn’t appear after publishing, verify deployment to the environment, check Segmentation rules for errors, and ensure you’re in Play Mode to test the end-user view.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“Common reasons for missing content include missing deployment, incorrect Segmentation, or remaining in Build Mode. Address these first when troubleshooting.”

Options A, B, and C are the correct checks.

The issue described—where a SmartTip scrolls with the page before snapping back to its intended position—indicates that the SmartTip is not properly anchored to its associated element. TheLock to Elementconfiguration ensures that the SmartTip remains fixed relative to the selected element, even during scrolling or dynamic page changes. Enabling this setting in the WalkMe Editor prevents the SmartTip from moving independently and ensures it stays aligned with the target element.

The other options are incorrect:

Display Condition(A) controls when the SmartTip appears based on rules, not its positioning behavior.

Z-Index(B) affects stacking order, not scrolling alignment.

Appears and disappears as a result of end user action(C) relates to element visibility triggers, not anchoring during scrolling.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):

“The ‘Lock to Element’ setting ensures that a SmartTip remains anchored to its selected element, preventing it from scrolling independently or misaligning during page interactions like scrolling.”

The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:

“If a SmartTip moves with page scrolling before snapping back, enable ‘Lock to Element’ in the Editor to maintain consistent positioning relative to the target element.”

Option D, Lock to Element, resolves the scrolling issue observed during Quality Assurance.

WalkMe’s multi-language feature allows content to be displayed in different languages, with two toggle options: Auto-Toggle, which automatically selects the language based on user settings (e.g., browser or account preferences), and Manual Toggle, which lets users manually choose their language. When both toggles are enabled, a user’s manual language selection can override the Auto-Toggle’s automatic detection, leading to conflicts and inconsistent user experiences. Disabling the Manual Toggle ensures that the Auto-Toggle functions as intended, delivering content in the user’s preferred language without interference.

The other options are incorrect:

Option Ais wrong because the Manual Toggle is not restricted to administrators; it’s available to end users.

Option Bis misleading, as there’s no evidence that Manual Toggle consumes significantly more resources.

Option Dis incorrect, as neither toggle typically causes unexpected page refreshes.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support):

“When using Auto-Toggle for multi-language content, it is recommended to disable the Manual Toggle to avoid conflicts. Manual selections by users can override Auto-Toggle settings, leading to inconsistent language display.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To ensure a seamless multi-language experience, disable the Manual Toggle when Auto-Toggle is active. This prevents user overrides that could disrupt the automatic language detection process.”

Option C correctly explains the recommendation to disable the Manual Toggle to prevent conflicts.