For urgent and critical tasks, such as a mandatory computer update to prevent cyber-attacks, WalkMe ShoutOuts are effective for grabbing user attention and driving immediate action. A ShoutOut positioned in the middle of the screen with a single call to action (CTA) button to complete the update ensures high visibility and encourages prompt compliance. Including only one CTA avoids distractions and aligns with the urgency of the task, as users are guided directly to theupdate process without options to delay or seek additional information.

The other options are less effective:

Option B(ShoutOut at the bottom) is less noticeable and allows users to delay action, which is risky for a critical update.

Option C(Launcher with a Knowledge Base article) provides information but doesn’t directly facilitate the update process.

Option D(ShoutOut with a ‘Remind me tomorrow’ button) undermines the urgency by allowing users to postpone the update.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“ShoutOuts are ideal for urgent announcements requiring immediate user action. Positioning a ShoutOut in the center of the screen with a single, clear call to action maximizes engagement and drives compliance with critical tasks.”

The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:

“For time-sensitive and mandatory actions, such as security updates, use a centrally placed ShoutOut with a single CTA to ensure users prioritize the task. Avoid options that allow postponement to maintain urgency.”

Option A is the best strategy for this critical use case.