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ASmart Walk-Thru Goalis a defined outcome that measures the success of a Smart Walk-Thru in guiding users to complete a specific process or action (e.g., submitting a form, reaching a page). Goals are tracked in WalkMe Insights to evaluate the Smart Walk-Thru’s effectiveness, providingmetrics like completion rates and identifying where users succeed or drop off. This helps Builders optimize guidance to improve user adoption and process completion.

The other options are incorrect:

Option Adescribes step-level tracking, not Goals, which focus on the overall process outcome.

Option Crefers to initiation tracking, not Goals.

Option Dis too narrow, as Goals measure process completion, not just viewing the last step.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Smart Walk-Thru Goals track the effectiveness of guidance by measuring whether users complete the intended process or action, providing insights into adoption and success rates.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Define Goals in Smart Walk-Thrus to monitor how effectively they help users achieve key actions, using Insights to analyze completion and optimize the flow.”

Option B accurately describes a Smart Walk-Thru Goal.

The Unique User ID (UUID) in WalkMe is used to track individual users for analytics and personalization. The most preferred setting to explore first is aVariable, as it allows Builders to leverage an existing user identifier from the application (e.g., a user ID stored in a JavaScript variable), ensuring accurate and reliable user tracking. Variables are typically provided by the application’s authentication system and are more robust than other methods, which may be less consistent or require additional configuration.

The other options are less preferred:

WalkMe ID(A) is a fallback generated by WalkMe but may not align with the application’s user data.

Cookie(B) can be unreliable due to browser restrictions or clearing of cookies.

jQuery(D) is not a standard method for UUID setup; it’s used for element selection, not user identification.

Extract from Official WalkMe Documentation:

Per the WalkMe Admin Center User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.10: User Identification):

“For UUID setup, the Variable method is the most preferred, as it uses an application-provided user identifier (e.g., a JavaScript variable) for accurate tracking. Explore this option first before fallback methods like WalkMe ID or cookies.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“Start with the Variable setting for UUID configuration, as it integrates with the application’s user data, providing the most reliable and consistent user tracking for Insights analytics.”

Option C, Variable, is the most preferred UUID setting.

The ‘What Users Are Searching For’ section in WalkMe Insights reveals search terms entered by users in the WalkMe Menu and the percentage of searches that result in no action, indicating content gaps or discoverability issues. If 85% of searches for ‘profile’ result in no action, despite existing content, the issue is likely that the content is not properly indexed or tagged for search. Adding relevant keywords (e.g., ‘profile,’ ‘account settings,’ ‘user profile’) to the content’s metadata in the WalkMe Editor improves its discoverability, ensuring it appears in search results when users enter related terms.

The other options are less effective:

Giving it more time(A) does not address the discoverability issue, as users are alreadyfailing to find the content.

Removing profile content(B) would worsen the problem by eliminating the existing help.

Adjusting jQuery for a step(D) is irrelevant, as jQuery selectors affect element targeting, not search functionality.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“High ‘no action’ rates in the ‘What Users Are Searching For’ report suggest that content is not being found. To resolve this, add relevant keywords to the content’s settings in the WalkMe Editor to improve search indexing and visibility.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“If Insights shows users searching for terms like ‘profile’ but taking no action, enhance content discoverability by adding targeted keywords in the Editor, ensuring the WalkMe Menu returns relevant results.”

Option C, adding keywords, directly addresses the issue of users not finding the ‘profile’ content.

Smart Walk-Thrus can be initiated in several ways to guide users through processes. The correct methods include:

Normalink(A): A Normalink is a URL-based trigger that starts a Smart Walk-Thru when a user accesses a specific link or page.

Auto-play(D): Auto-play initiates a Smart Walk-Thru automatically based on predefined rules, such as page load or user segmentation.

Activate from the Menu(E): Users can start a Smart Walk-Thru by selecting it from the WalkMe Menu.

The other options are incorrect:

Builder Assistant(B) is a tool for creating content, not initiating Smart Walk-Thrus.

Survey(C) collects user feedback but cannot trigger a Smart Walk-Thru directly.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Smart Walk-Thrus can be initiated via Normalink (URL-based triggers), Auto-play (rule-based automatic start), or user selection from the WalkMe Menu, providing flexible options to engage users.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“Configure Smart Walk-Thrus to start through Normalinks for direct access, Auto-play for automated guidance, or Menu activation for user-driven initiation, depending on the use case.”

Options A, D, and E are valid ways to initiate a Smart Walk-Thru.

The end user behavior (pain point) to address is thatusers do not know which is the correct option in the dropdown fields. This specific behavior directly causes the inaccurate data, as sales team members are selecting incorrect options due to a lack of guidance. WalkMe content, such as Guidance SmartTips, can provide real-time instructions for each dropdown field to ensure correct selections, addressing the root cause of the issue.

The other options are related but not the primary pain point:

Inaccurate data(A) is the outcome, not the behavior.

No help documentation(B) is a contributing factor, not the user’s action.

Rushing through details(C) is a secondary behavior, but the core issue is incorrectdropdown selections.

Extract from Official WalkMe Documentation:

Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.3: Identifying Pain Points):

“Identify the specific end user behavior causing issues, such as selecting incorrect options in dropdowns, to target WalkMe content effectively, like SmartTips for field guidance.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Focus on the user behavior driving the problem, such as confusion over dropdown options, to design WalkMe solutions that provide clarity and improve accuracy.”

Option D is the end user pain point to address.

The primary purpose ofDigital Adoptionis toensure employees and customers use digital platforms and capabilities effectively, maximizing the value of software investments. Digital Adoption Platforms (DAPs) like WalkMe achieve this through guidance, analytics, and automation, helping users navigate and master digital tools to achieve business outcomes.

The other options are incorrect:

Eliminating training(A) is not realistic; DAPs support training, not replace it.

Increasing applications(B) is not the goal; it’s about effective use of existing tools.

Reducing IT support teams(C) is a secondary benefit, not the primary purpose.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):

“Digital Adoption aims to ensure that employees and customers effectively utilize digital platforms, enhancing productivity and user satisfaction through tools like DAPs.”

The courseWalkMe Fundamentalsstates:

“The core purpose of Digital Adoption is to enable effective use of digital tools by employees and customers, driving efficiency and value.”

Option D is the primary purpose of Digital Adoption.

The issue is that admins frequently submit support tickets due to confusion about permission levels, despite an existing help article. The best WalkMe solution is aLauncher next to the field that activates a Resource, which links directly to the help article. This approach provides context-sensitive access to the documentation exactly where admins need it—near the permission level field—encouraging its use and reducing support tickets without disrupting the workflow.

The other options are less effective:

ShoutOut every time admins add a user(A) is intrusive and not directly tied to the permission field.

Validation SmartTip(B) is for enforcing input rules, not linking to help content.

Smart Walk-Thru to the help Resource(C) is overly complex for simply accessing documentation.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“Launchers placed next to form fields can activate Resources, such as help articles, providing instant access to relevant documentation to reduce user errors and support tickets.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For underutilized help content, place a Launcher near the relevant field to trigger a Resource,ensuring users access guidance in context to resolve confusion efficiently.”

Option D is the best solution to reduce support tickets by leveraging the existing help article.

WalkMe’sSmart Walk-Thrusare designed to deliverstep-by-step on-screen guidance in real time, guiding users through processes within an application. This capability uses interactive balloons and triggers to provide contextual instructions, enhancing user adoption and reducing errors without altering the underlying software.

The other options are incorrect:

Preventing pop-up interactions(B) is not a primary Smart Walk-Thru function, though Launchers can block elements.

Removing unused applications(C) is unrelated to Smart Walk-Thrus; it may relate to Discovery’s License Optimization.

Blocking software changes(D) is not a WalkMe feature, as it focuses on guidance, not restrictions.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: WalkMe Fundamentals):

“Smart Walk-Thrus provide real-time, step-by-step on-screen guidance, helping users navigate processes and complete tasks efficiently within applications.”

The courseWalkMe Fundamentalsstates:

“A core capability of Smart Walk-Thrus is delivering interactive, real-time guidance directly on the screen, simplifying complex processes for users.”

Option A accurately describes a Smart Walk-Thru capability.

In the WalkMe Editor, the small ghost icon is a tool used when customizing Launchers to make them invisible by setting their colors to fully transparent. This feature is particularly useful for creating invisible Launchers that overlay and block interaction with specific UI elements without being visible to users. By clicking the ghost icon, the Launcher’s colors (background, border, etc.) are automatically set to transparent, ensuring it blends seamlessly into the webpage while still functioning as an interactive element.

The other options are incorrect:

Adding animations(A) is handled through other customization settings, not the ghost icon.

Adjusting the size(B) is done via resizing controls, not the ghost icon.

Changing the shape(C) is managed through shape settings, not transparency.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“The ghost icon in the WalkMe Editor’s Launcher customization panel sets all colors of the Launcher to fully transparent, creating an invisible Launcher. This is ideal for scenarios where the Launcher needs to block interaction with an underlying element without being visible.”

The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:

“To create an invisible Launcher, use the ghost icon to automatically apply transparency to all color settings, ensuring the Launcher is undetectable to users while maintaining its functionality.”

Option D correctly describes the purpose of the ghost icon.

To open a support ticket with WalkMe’s technical experts, users should visit theWalkMe World Community, an online platform where customers can access support resources, submit tickets, and engage with WalkMe’s support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance.

The other options are incorrect:

Insights(B) is an analytics tool for tracking user behavior, not for support.

WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools.

Admin Center(D) manages account settings and permissions, not support tickets.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources):

“The WalkMe World Community is the primary platform for submitting support tickets to WalkMe’s technical experts, providing access to help articles and direct support.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe’s support team.”

Option A, WalkMe World Community, is the correct place to open a support ticket.