All Smart Walk-Thrus require two mandatory components to function effectively:

Start Points(A): Define where and when a Smart Walk-Thru begins, ensuring it triggers appropriately (e.g., on a specific page or action).

Goals(B): Measure the success of the Smart Walk-Thru by tracking whether users complete the intended process, providing critical analytics in Insights.

The other options are not mandatory:

Splits(C) are optional for handling alternate paths, not required for all Smart Walk-Thrus.

Automation(D) is an optional feature for automating user actions, not essential.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Every Smart Walk-Thru must include Start Points to define initiation conditions and Goals to track process completion, ensuring functionality and measurable outcomes.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Smart Walk-Thrus require Start Points to control when they begin and Goals to evaluate their effectiveness, forming the foundation of any guided process.”

Options A and B are the mandatory components.