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Viewing questions 81-90 out of questions
Questions # 81:

Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.

How should a Salesforce Admin perform this task?

Options:
A.

Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.

B.

Uncheck the option Allow Duplicates in Salesforce in Community Management.

C.

Create a validation rule to prevent duplicates and show an error message.

D.

Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.

Expert Solution
Questions # 82:

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:
A.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

B.

Create a customer survey using custom Lightning components and add it to the homepage.

C.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

D.

Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

Expert Solution
Questions # 83:

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

Options:
A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

Expert Solution
Questions # 84:

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:
A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

Expert Solution
Questions # 85:

Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Options:
A.

Create a page layout for leads and assign it to those profiles that have access to the Community

B.

Create a Detail page for invoices and add the page as a Navigation Menu item

C.

Add Opportunities as a Salesforce Object in the Navigation Menu

D.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

Expert Solution
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Viewing questions 81-90 out of questions