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This addresses the "Shift vs. Operating Hours" architecture.

Option B is correct.When a schedule hasno consistent weekly pattern, using standard Operating Hours (which repeat Mon-Sun indefinitely) is inefficient. The best practice is to assign the Service Territory Member (the resource) a "Shell" Operating Hours record that haszero time slots(No Availability).

You then useShiftsto define the specific working times for specific dates (e.g., "Nov 1st: 9am-2pm").

Because the base Operating Hours are empty, the Scheduling Engine looksonlyat the Shifts to determine availability. This avoids the conflict of having to "subtract" time from a standard day or constantly update the base record.

To model international workforces in Salesforce Field Service, specific objects handle geography, time, and exceptions.

Option B is correct.

Service Territories:Used to define the geographical areas (Countries/Regions). Crucially, theTime Zoneis defined on the Service Territory record.

Operating Hours:Used to define the "Permitted Working Hours" (e.g., Mon-Fri, 9-5). These are assigned to the Service Territory or Service Territory Member.

Resource Absences:Used to model time off, such as public holidays or sick days, where the resource is unavailable. (Note: Holidays can also be linked directly to Operating Hours, but Resource Absences are the distinct records created on the Gantt).

Option A is incorrect because "Business Hours" is a Service Cloud (Support) object used for Case Entitlements, not Field Service scheduling. "Resource Capacity" is used for contractors (Capacity-Based Scheduling), not for defining standard working hours.

The Service Territory Member (STM) address defines the Start Location and End Location for the resource's route calculation.

Option C is correct.The requirement states that travelfromHometothe Center is "at the technician's expense" (i.e., off the clock). Therefore, the "Official Company Route" begins when they arrive at the Service Center.

By setting the STM Address to theService Center, the optimization engine assumes the technician isat the Service Centerat the start of their shift.

The engine will then calculate travel time for:Service Center -> Job 1.

This matches the business requirement.

Option A (Home Address):If you set Home, the engine calculates:Home -> Job 1(or Home -> Service Center). This would likely include the commute time in the daily schedule utilization, which contradicts the "at technician's expense" (off-clock) requirement.