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Salesforce Advanced Field Service Accredited Professional AP-209 Question # 12 Topic 2 Discussion

Salesforce Advanced Field Service Accredited Professional AP-209 Question # 12 Topic 2 Discussion

AP-209 Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.

What should a consultant recommend to meet the customer's requirements?


A.

Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object


B.

Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level


C.

Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area


D.

Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover


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