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Salesforce Advanced Field Service Accredited Professional AP-209 Question # 11 Topic 2 Discussion

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Salesforce Advanced Field Service Accredited Professional AP-209 Question # 11 Topic 2 Discussion

AP-209 Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.

What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?
A.

Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week

B.

Create Operating Hours with no availability, and use Shifts to define the daily changing availability

C.

Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day

D.

Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

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Actual exam question for Salesforce AP-209 exam by Rune39243 at Dec 17, 2025, 9:51:19 AM

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