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Salesforce Advanced Field Service Accredited Professional AP-209 Question # 8 Topic 1 Discussion

Salesforce Advanced Field Service Accredited Professional AP-209 Question # 8 Topic 1 Discussion

AP-209 Exam Topic 1 Question 8 Discussion:
Question #: 8
Topic #: 1

Green Energy Solutions performs solar panel maintenance activities on their customers' Assets and has several customers in Narnia, a remote isolated town within the Service Territory. There is only one resource covering that territory.

The dispatcher noticed that instead of grouping all of the Narnia activities for the same day, optimization is spreading these activities across the entire week, adding maintenance activities at other locations on the way to and back from Narnia.

Although when comparing in a test environment the two schedules, the way optimization is behaving today produces lower weekly total travel than when grouping all Narnia visits to the same day, Green Energy Solutions would prefer to have the resource complete all solar panel maintenance activities at Narnia on the same day, as it will help with change management and user acceptance.

Which three different configuration changes could a consultant evaluate to drive such optimization behavior? (Choose 3 options)


A.

Leverage the 'Extended Match Rule' to define Narnia based services using a Custom Object, and set time based coverage of that area for only one day within the week


B.

Create an 'Operating Hours' record with only one day of availability within the week, and assign it as 'Visiting Hours' to any Work Order that is related to a Narnia based customer


C.

Draw a polygon around Narnia and use the 'PolygonUtils' class to group Narnia based activities to be scheduled on the same day


D.

Add another instance of the 'Minimize Travel' Service Objective to the Scheduling Policy, setting 'Exclude Home Base Travel' to be 'True'


E.

Set the priority for all of Narnia customers' Service Appointments to be higher than the priority of the rest of the Appointments


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