Pass the PeopleCert DevOps CASM Questions and answers with CertsForce

Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.

A.Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.

B.Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.

C.Incorrect. ITIL focuses on service management rather than iterative project delivery.

D.Correct.Scrum’s iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.

References:

Scrum Guide 2020

Agile Practices for Complex Project Management

Designing an Agile process begins with understandingcustomer needs and valueto ensure that processes align with delivering that value efficiently.

A.Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.

B.Correct.Agile emphasizes delivering value to customers, making this the critical startingpoint for process design.

C.Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.

D.Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.

References:

Agile Manifesto: Customer collaboration over contract negotiation.

ITIL 4: Service design principles.

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.

A.Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.

B.Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.

C.Incorrect.While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.

D.Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.

References:

Agile Manifesto principle: "Working software over comprehensive documentation."

Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

In Scrum and Agile practices, the decision to release an increment typically lies with theProduct Owner (or Agile Practice Owner in service contexts)because they are responsible for maximizing the value of the product and ensuring alignment with business needs.

A.Incorrect. While the team delivers the increment, the release decision is outside their authority.

B.Correct.The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.

C.Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.

D.Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.

References:

Scrum Guide 2020: Role of the Product Owner in release decisions.

Lean is aproduction philosophyderived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.

A.Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.

B.Correct.Lean’s primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.

C.Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.

D.Incorrect. DevOps values align with Lean principles but do not define Lean itself.

References:

Lean Thinking by James Womack and Daniel Jones

SAFe Framework: Applying Lean Principles

An Agile Service Management Team typically requires aLeaderwho guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let’s evaluate the roles:

A.Correct.A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.

B.Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.

C.Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.

D.Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.

References:

ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, "delivering working software daily" is not explicitly stated. Let’s evaluate the options:

A.Correct. The Agile Manifesto states that "working software is the primary measure of progress."

B.Incorrect.The principle states, "Deliver working software frequently, from a couple of weeks to a couple of months," but it does not specify daily delivery. This makes "daily" incorrect.

C.Correct. Satisfying the customer through early and continuous delivery is thehighest priorityin Agile.

D.Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.

References:

Agile Manifesto: agilemanifesto.org

Principle 3: "Deliver working software frequently..."

Principle 10: "Simplicity—the art of maximizing the amount of work not done—is essential."

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simplyincreasing the velocity of teamsdoes not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A.Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B.Correct.While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C.Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D.Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

References:

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.

Scrum is built aroundtimeboxed iterationscalled Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.

A.Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.

B.Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.

C.Correct.Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.

D.Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.

References:

Scrum Guide 2020: Sprints and Timeboxing

Intelligent automationbegins withintelligent processesthat are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.

A.Correct.The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.

B.Incorrect. Tools are important but secondary to having a well-designed process.

C.Incorrect. Resilient technology supports automation but does not serve as the starting point.

D.Incorrect. Resilient processes are an outcome of intelligent process design.

References:

ITIL 4: Role of intelligent automation in service management.

Agile and DevOps: Process-first approach to automation.