Intelligent automationbegins withintelligent processesthat are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A.Correct.The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B.Incorrect. Tools are important but secondary to having a well-designed process.
C.Incorrect. Resilient technology supports automation but does not serve as the starting point.
D.Incorrect. Resilient processes are an outcome of intelligent process design.
References:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.
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