Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simplyincreasing the velocity of teamsdoes not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A.Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B.Correct.While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C.Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D.Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

References:

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.