Pass the HRCI HRCI certification SPHR Questions and answers with CertsForce

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Questions # 1:

In assessing training, the three broad areas of measurement that are most important to management are cost, change, and:

Options:

A.

Participation


B.

Satisfaction


C.

Usefulness


D.

Impact


Expert Solution
Questions # 2:

The primary consideration when developing an employee recognition program is:

Options:

A.

Rewarding behaviors that support core values


B.

Establishing an appropriate program budget


C.

Getting support from team champions


D.

Linking with referral bonus programs


Expert Solution
Questions # 3:

As part of implementing a continuous improvement program, which measures should be established to determine the program's effectiveness?

Options:

A.

HR metrics


B.

Business drivers


C.

Customer scores


D.

Key performance indicators


Expert Solution
Questions # 4:

When completing I-9 forms with the three employees whose forms cannot be located, the HR manager should:

Options:

A.

use the date of discovery


B.

use the current date at the time of completion


C.

backdate to the employee's date of employment


D.

backdate to the employee's date of employment plus three days


Expert Solution
Questions # 5:

Which of the following is the first question to ask when a department is seeking HR support to hire additional staff?

Options:

A.

"What is the business necessity?"


B.

"What skills are needed?"


C.

"What recruiting sources should be used?"


D.

"Does it have budget approval?"


Expert Solution
Questions # 6:

Which of the following is most likely to be increased by improving organizational health?

Options:

A.

Organizational culture


B.

Manager tenure


C.

Employee performance


D.

Organizational productivity


Expert Solution
Questions # 7:

Which of the following is the best example of positive reinforcement in a production environment?

Options:

A.

Peer recognition


B.

Piece rate pay


C.

Variable merit pay


D.

Spot awards


Expert Solution
Questions # 8:

An organizational policy designed to limit employee access to certain websites helps to:

Options:

A.

Safeguard the interests of the organization


B.

Enhance existing social responsibility programs


C.

Manage the bandwidth of existing communications


D.

Address concerns about protecting employee information


Expert Solution
Questions # 9:

Which is the best way to reduce the turnover of high-potential employees?

Options:

A.

Analyze potential career paths


B.

Implement development programs


C.

Develop mentorship opportunities


D.

Evaluate exit interview responses


Expert Solution
Questions # 10:

The primary goal of executive coaching is to produce changes in:

Options:

A.

organizational vision


B.

strategic direction


C.

managerial behavior


D.

executive strategy


Expert Solution
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