Key Performance Indicators (KPIs)measure success against specific business objectives. They are essential for tracking whether continuous improvement efforts are deliveringmeasurable and strategic outcomes.
Extract from HRCI-aligned HR knowledge (Leadership and Strategy):
SPHR-level practitioners are expected to “define and monitor KPIs that align with strategic goals.” These may include turnover rates, cycle times, employee productivity, or innovation metrics—tailored to the program’s purpose.
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