Pass the HRCI HRCI certification PHR Questions and answers with CertsForce

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Questions # 1:

An employer can reduce the risk associated with a lost or stolen mobile device by:

Options:

A.

Restricting usage to work hours.


B.

Ensuring information is encrypted.


C.

Reporting the lost phone to the provider.


Expert Solution
Questions # 2:

Despite counseling by the manager, a well-respected, long-term employee continues to be unusually distracted and depressed, is frequently late to work or absent, and displays a resentful attitude. The best advice an HR professional could offer the manager is to:

Options:

A.

Coach the manager on the correct documentation procedures.


B.

Recommend that the employee be placed on short-term disability.


C.

Suggest making a referral to the Employee Assistance Program (EAP).


D.

Suspend the employee pending investigation of the behavior.


Expert Solution
Questions # 3:

After receiving a large order, the shipping supervisor of a unionized manufacturing plant informs the crew that an overtime shift will be scheduled for the following Saturday. Three of the employees strongly object but do not provide acceptable excuses for not working the extra shift. On Saturday, none of the three employees report to work and the supervisor is forced to call out replacement employees from other departments. On the following Monday, as part of an investigation to determine if disciplinary action is called for, the supervisor instructs each of the employees to report alone to the office immediately after their shifts. The supervisor’s intention is to question them about their failure to report for the overtime shift as required.

The supervisor would be engaging in what could be deemed an unfair labor practice by failing to:

Options:

A.

Notify the employees’ union representative that the interviews were being conducted.


B.

Inform each employee, prior to beginning the interview, of the nature of the alleged infraction and the subject matter of the interview.


C.

Conduct the interview during the employee’s straight-time shift.


D.

Provide the employee the opportunity to have a union representative present during the interview.


Expert Solution
Questions # 4:

Which of the following are best practices to maintain human resource information system (HRIS) security? (Select TWO options.)

Options:

A.

Badge access


B.

Decrypted data


C.

Unrestricted access


D.

Password complexity


E.

Multi-factor authentication


Expert Solution
Questions # 5:

Employees must be taxed on employer-paid premiums of life insurance over what amount?

Options:

A.

1× an employee's salary


B.

$50,000


C.

5× an employee's salary


D.

$25,000


Expert Solution
Questions # 6:

A successful succession plan provides helpful information for which of the following HR processes?

Options:

A.

Compensation and benefits


B.

Training and development


C.

Assessment and appraisal


D.

Compliance and regulations


Expert Solution
Questions # 7:

What is the best tool to use when creating a list of skills for a specific role?

Options:

A.

Job analysis


B.

Job description


C.

Competency model


D.

Questionnaire


Expert Solution
Questions # 8:

For an HR professional to become a strategic business partner, it is most critical to:

Options:

A.

Market the services offered by HR.


B.

Understand the nature of other business functions.


C.

Develop HR staff members as business partners.


D.

Reorganize the HR department along business lines.


Expert Solution
Questions # 9:

Which of the following factors are key to a successful enterprise resource planning system implementation? (Select TWO options.)

Options:

A.

Choose the right HR system.


B.

Provide proper training to the users.


C.

Have commitment from senior management.


D.

Announce the new system during a staff meeting.


E.

Create an incentive program for utilizing the new system.


Expert Solution
Questions # 10:

What benefit does a human resource information system (HRIS) deliver to an organization?

Options:

A.

Encourages collaboration among departments


B.

Provides managers with important decision-making data


C.

Keeps data secure by providing equal access to all employees


D.

Prevents the potential for security breaches by contingent workers


Expert Solution
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