Pass the Exin VeriSM VERISMF Questions and answers with CertsForce

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Questions # 1:

What is the primary aim of cloud technology adoption within an organization?

Options:

A.

To enhance internal communication


B.

To increase infrastructure quality


C.

To accelerate infrastructure service provisioning


D.

To reduce operating risks


Expert Solution
Questions # 2:

What two skills are part of the social competence in emotional intelligence (EI)?

Options:

A.

Joining social groups and active communication


B.

Social media expertise and influence awareness


C.

Social awareness and relationship management


D.

Social content management and technique usage


Expert Solution
Questions # 3:

Following the deployment of a new product or service, what does the "Respond" element in the VeriSM™ model primarily involve?

Options:

A.

Creating the service blueprint


B.

Creating the solution


C.

Providing ongoing support to consumers


D.

Producing service components


Expert Solution
Questions # 4:

An organization is determined to transition from a reactive "fire-fighting" mode to a proactive operational approach. In the context of the VeriSM™ model, which element(s) should the organization focus on initially to facilitate this shift in approach?

Options:

A.

Should the initial focus be directed towards the "Define" and "Produce" elements, establishing clear service definitions and efficient production processes?


B.

Is the emphasis primarily centered on revisiting and enhancing governance structures within the organization?


C.

Should the organization prioritize the refinement of the "Management Mesh" as the first step toward proactive service management?


D.

Is the initial focus on the "Provide" and "Respond" elements, optimizing service delivery and response capabilities?


Expert Solution
Questions # 5:

Which of the following best exemplifies an aspect of User Experience (UX) design?

Options:

A.

Is it typified by "Complaint handling," the process of addressing and resolving customer grievances and concerns?


B.

Does it align with the realm of "Customer service," which encompasses interactions and assistance provided to customers during their journey?


C.

Is it synonymous with "Support experience," referring to the quality and effectiveness of customer support interactions?


D.

Does it primarily pertain to "User interface," encompassing the design and usability of the visual and interactive elements of a product or system?


Expert Solution
Questions # 6:

What key element does the "Define" stage in the VeriSM™ model primarily focus on?

Options:

A.

Creating detailed service blueprints


B.

Identifying potential customer complaints


C.

Defining the principles and guidelines for service management


D.

Delivering tangible service components to consumers


Expert Solution
Questions # 7:

In the evolution of team dynamics, what represents the final stage of team formation, and which option correctly identifies this stage?

Options:

A.

Within the intricate cycle of team development, is the concluding stage aptly referred to as "Performing," where the team operates at its peak efficiency and synergy?


B.

In the initial stages of team formation, does the stage known as "Forming" encompass the establishment of the team and its initial orientation?


C.

As a precursor to peak performance, does the stage termed "Setting-up" involve the initial preparation and organization of the team's structure and goals?


D.

When the team's objectives have been accomplished, does the final stage of "Adjourning" entail the disbandment and conclusion of the team's collaborative efforts?


Expert Solution
Questions # 8:

What is the primary role of a leader within the context of service management?

Options:

A.

Minimizing risk


B.

Setting strategic priorities


C.

Focusing on results


D.

Implementing governance structures


Expert Solution
Questions # 9:

What distinguishes VeriSM™ from traditional IT service management approaches?

Options:

A.

VeriSM™ is solely focused on IT service management.


B.

VeriSM™ considers all organizational capabilities and their interactions.


C.

VeriSM™ primarily focuses on corporate IT aspects.


D.

VeriSM™ offers predefined practices for specific organizational contexts.


Expert Solution
Questions # 10:

What fundamentally distinguishes VeriSM™ from traditional IT service management approaches, setting it apart as a transformative framework?

Options:

A.

Does VeriSM™ differentiate itself by segmenting service management into discrete entities within an organization, fostering autonomous functioning of these entities?


B.

Does VeriSM™ stand out by adopting a holistic perspective that prioritizes the big picture, foregoing the provision of granular practices tailored to specific organizational contexts?


C.

Is VeriSM™ unique in its ability to seamlessly incorporate and adapt to new technologies, thereby facilitating the digital transformation initiatives of IT departments?


D.

Does VeriSM™ fundamentally redefine service management by regarding the entire organization as the service provider, with interlinked capabilities working in concert?


Expert Solution
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