Which three Items are components of Communication Manager? (Choose three.)
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?
A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.
Which statement is true about this scenario?
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
Which two Vector Variable types are strictly global in scope? (Choose two.)
What are three capabilities of Avaya Aura® Media Server? (Choose three.)
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
