Which vector object can replace the Time of Day (TOD) global Vector variable?
How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?
You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.
Which command do you use to do this?
An Elite Call Center agent is assigned the following Skills:
And the Call Handling Preference is configured as Greatest Need.
Which of the culls will the agent handle first under the greatest need handling preference?
A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?
Refer to the exhibit.
The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.
Which announcement is played at step five?
A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?
Which scope is defined by the time-of-day (TOD) variable?
